Shipping and Returns

Free worldwide shipping

We offer free shipping worldwide - no fine print, no minimum spend. Buy a product from us and we'll ship it to you - no matter where on this beautiful planet you live.

100% Free Exchanges and returns

We want you to be delighted with your purchase, that's why we offer free exchanges for 30 days after delivery. You will have to ensure the shoes are returned in the same condition as they were received.

Do you have questions? We are happy to help.

Delivery Time frame

We hand build every order we receive according to your foot measurements, and because of that we work with batches, or "production runs".

Our February batch is now open. Purchase before the 14th of March to ensure your spot in the batch.

This batch will be hand-made and shipped by the end of April, 2017.

Refunds

Made a purchase you are not happy with? Let us know as soon as possible. As long as we have not begun producing your shoes, we will cancel the order and offer you a refund.

Customs, taxes, duties and fees

Charlie Butler is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.